ePMS Customer Relationship Management
ePMS CRM is designed to handle complex sales and marketing cycle of any industry. Its Web based access allows user to completely organize and access information at any given point in time. Marketing Analysis , Bulk email, Payment reminders, General Letter management are few of its features made easy to manage and completely eradicate manual tasks.
- CRM – Customer Relationship Management
- Extensive Marketing Tools like Bulk Emails, Inquiry & Marketing Analysis
- Inquiry / Prospect Assignment and Reassignment to individual Sales Agent based on selected Criteria
- Organize and Manage follow up Enquirers
- Service Request module to capture Customer Complaints and Suggestions
- Monitor the action taken on Customer Request
- Manage Appointments & retrieve reports
- User Role Management
- MIS & Business Intelligent Reporting exportable to PDF & Excel
- Show available units from the link of Company Website.
- Capture complaints / enquirers registered through the website