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ePMS Customer Relationship Management

CRM helps organizations reduce costs and increase productivity enterprise-wide. Its advanced system architecture offers integration flexibility to Call Centre, Third party property portals, Company Website it is flexible enough to support your organization’s specific working methodology.ePMS CRM is designed to handle complex sales and marketing cycle of any industry. Its Web based access allows user to completely organize and access information at any given point in time. Marketing Analysis , Bulk email, Payment reminders, General Letter management are few of its features made easy to manage and completely eradicate manual tasks.

Features:

  • Capture and assign Enquiries
  • Track Sales or Marketing Activities of Sales persons or Third Party Agents
  • Measure marketing campaigns, Advertisement potential etc
  • Extensive Marketing Tools like Bulk Emails, Inquiry & Marketing Analysis
  • Mobile Apps to Capture Leads, Activities and Preferences of Prospects
  • Integrate with Social Media
  • Integrate with Call center
  • Organize and Manage follow up Enquiries
  • Service Request module to capture Customer Complaints and Suggestions
  • Monitor the action taken on Customer Request
  • Manage Appointments & retrieve reports
  • User Role Management
  • MIS & Business Intelligent Reporting exportable to PDF & Excel
  • Integrate the company Website to capture Enquiries / Feedback or complaints
  • Manage and Action complaints, Feedback, reviews etc